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Details EducationMBA, Marketing, 1993, Missouri State University TeachingMKT 352 Personal Selling QBA 237 Basic Business Statistics Professional experienceManaging Partner, Alexandria Marketing Research Group, Inc. Research and professional interestsResearch interests Patient/customer satisfactionCustomer value Consumer needs assessment Publications "Customer Satisfaction Measurement Instruments, In Health Care, Does One Size Fit None?" Quality Progress, February 2000 Awards and honorsSenior Member, American Society for QualityCertified Quality Manager Executive Member, American Marketing Association Member, American College of Healthcare Executives