Patrick R. Sells



Department

Marketing
Role: Faculty
Campus: Springfield

Postal mail

Missouri State University
Marketing
901 S. National Ave.
Springfield, MO 65897

Details

Education

  • MBA, Marketing, 1993, Missouri State University 

Teaching

  • MKT 352 Personal Selling 
  • QBA 237 Basic Business Statistics 

Professional experience

  • Managing Partner, Alexandria Marketing Research Group, Inc. 

Research and professional interests

Research interests 

  • Patient/customer satisfaction
  • Customer value 
  • Consumer needs assessment 

Publications 

  • "Customer Satisfaction Measurement Instruments, In Health Care, Does One Size Fit None?" Quality Progress, February 2000

Awards and honors

  • Senior Member, American Society for Quality
  • Certified Quality Manager 
  • Executive Member, American Marketing Association 
  • Member, American College of Healthcare Executives