PhD, Business Administration, 1991, University of Nebraska-Lincoln
MBA, 1986, Creighton University – Omaha, Nebraska
BS, Spanish and English, Business minor, 1983, Université de Lille III, Villeneuve d'Ascq – France
Certifications
Production and Inventory Management, APICS (The Association for Operations Management), 1992 and 2004
Teaching
Management Decision Making
Business Process Management
Measurement and Management of Quality in Healthcare
Professional experience
Consulting of process improvement and business analytics in healthcare settings, The Research Stop, 2017-present
OM Newsletter, McGraw-Hill,2017-present
Research methodology and data analysis, Oxford HealthCare, 2010-2011
Research methodology and data analysis, McShane Foot and Ankle Clinic, 2016-2017
Flexibility analysis, Litton Interconnect, 2001
Training analysis, Cox Health Systems, 1999
Safety analysis, Springfield Remanufacturing Companym 1996
Teaching experience
Professor Emerita; Adjunct, 2017-present
Professor of Marketing, 2016-2017
Professor of Management, 2005-2016
Associate Professor of Management, 1996-2005
Assistant Professor of Management, 1991-1996
Selected publications
Karuppan, C.M., Dunlap, N.E., & Waldrum, M.R. (2021). Operations Management in Healthcare: Strategy and Practice, 2nd ed., New York, NY: Springer Publishing Company.
Falconer, S.S., Karuppan, C.M., Kiehne, E., & Rama, S. (2018). ED Triage Process Improvement: Timely Vital Signs for Less Acute Patients. Journal of Emergency Nursing, 44(6), 589-597.
Karuppan, C.M. (2014). Employer-Based Coverage and Medical Travel Options: Lessons for Healthcare Managers. Journal of Healthcare Management, 59(3), 210-222.
Karuppan, C.M. (2011). Learning and Forgetting: Implications for Workforce Flexibility in AMT Environments. In Industrial Learning Curves: Theory, Models, and Applications, M.Y. Jaber (Ed.). London, UK: Taylor & Francis Group, 173-190.
Karuppan, C.M., & Karuppan, M. (2011). Who Are the Medical Travelers and What Do They Want? -- A Qualitative Study. Health Marketing Quarterly, 28(2), 116-132.
Karuppan, C.M., & Karuppan, M. (2008). Resilience of Super Users’ Mental Models of Enterprise-Wide Systems. European Journal of Information Systems, 17(1), 29-46.
Karuppan, C.M., & Kepes, S. (2006). The Strategic Pursuit of Flexibility through Operators’ Involvement in Decision Making. International Journal of Operations & Production Management, 26(9), 1039-1064.
Karuppan, C.M., & Ganster, D.C. (2004). The Labor-Machine Dyad and Its Influence on Mix Flexibility. Journal of Operations Management, 22(4), 533-556.
Karuppan, C.M. (2000). Training Super Users in Large Health Care Facilities. Journal of Information Technology Management, 11(3-4), 21-27.
Karuppan, C.M., & Schniederjans, M.J. (1995). Sources of Stress in an Automated Plant. Production and Operations Management, 4(2), 108-126.
Schniederjans, M.J., & Karuppan, C.M. (1995). Designing a Quality Control System in a Service Organization: A Goal Programming Case Study. European Journal of Operational Research, 81, 249-258.
Research and professional interests
Healthcare operations
Price-quality-risk dynamics in healthcare
Resource flexibility, learning/forgetting phenomena, and relationships to performance
Awards and honors
Provost’s Futures Funding Program, Fall 2008-Fall 2010
Provost Fellow for International Education & Partnerships, 2007-2008
College of Business Outstanding Paper Award, 1995, 1997, 2001, 2005 and 2007
College of Business Research Award, 2006
College of Business Service Award, 2004
Best Paper Award, Western Decision Sciences Institute, 2004
College of Business Teaching Award, 2003
Sabbatical Leave, Fall 2000, August 2009-May 2010
Reviewer Excellence Award, Journal of Operations Management, 1999