Dr. Renata Fernandes Guzzo


Dept of Hospitality Leadership
Role: Faculty
Campus: Springfield

Postal mail

Missouri State University
Dept of Hospitality Leadership
901 S. National Ave.
Springfield, MO 65897



  • PhD, Hospitality Administration, 2020, University of Houston
  • MS, Hospitality Management, 2016, University of Houston
  • MS, Business Administration, 2011, Universidade Federal do Rio Grande do Sul – Brazil
  • BS, Tourism, 2004, Pontifícia Universidade Católica do Rio Grande do Sul – Brazil


  • Certified Hospitality Educator, American Hotel and Lodging Educational Institute


  • HSP 354 Human Resource Development
  • HSP 410 Hospitality Marketing
  • HSP 480 Global Strategic Management in the Hospitality Industry
  • HSP 315 Advanced Lodging Management

Professional experience

Professional affiliations

  • Member of International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Member of Society of Human Resource Management (SHRM)

Peer-reviewed publications

  • Guzzo, R. F., Wang, X., Madera, J. M., & Abbott, J. (2021). Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication. International Journal of Hospitality Management93, 102778.
  • Lee, L., Guzzo, R. F., Madera, J. M., & Guchait, P. (2021). Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies. Cornell Hospitality Quarterly, 1938965520965223.
  • Guzzo, R. F., Wang, X., & Abbott, J. (2020). Corporate social responsibility and individual outcomes: The mediating role of gratitude and compassion at work. Cornell Hospitality Quarterly. https://doi.org/10.1177/1938965520981069
  • Guzzo, R. F., Abbott, J., & Madera, J. M. (2020). A micro-level view of CSR: A hospitality management systematic literature review. Cornell Hospitality Quarterly, 61(3), 332-352. 
  • Bernardes, R., Guzzo, R. F., & Madera, J. M. (2019). Millennial attitudes toward online and traditional training methods: The role of training utility and satisfaction. Cornell Hospitality Quarterly, 60(4), 320-334.  
  • Ford, R. C., Guzzo, R. F., Abbott, J., & Bowen, J. T. (2018). Development and validation of a measure of ebullient supervision: The ES scale. Journal of Leadership & Organizational Studies, 26(2), 150-162.
  • Marquesan, F.F. S., Guzzo, R. F., Zawislak, P. A., & Tello-Gamarra, J. (2015). [The importance of the specific assets in the differentiation of firms in the hotel sector]. Original title: A importância dos ativos específicos na diferenciação das firmas do setor hoteleiro. Revista Economia & Gestão, 12(41). Full article in Portuguese, abstract in English.
  • Aragão, M. J. & Guzzo, R. F. (2014). [Minibar management: a case study in a hotel in Porto Alegre/RS]. Original title: Gestão do ponto de venda minibar: um estudo de caso em um hotel de rede na cidade de Porto Alegre/RS. Revista Acadêmica Observatório de Inovação do Turismo, VIII, 62 - 82. Full article in Portuguese, abstract in English.

Published book chapters

  • Kapoor, C. & Guzzo, R. F. (2017).Brand Experience and Loyalty. In: Dixit, S. K. (Ed.). Routledge Handbook of Consumer Behavior in Hospitality and Tourism. Abingdon: Routledge.
  • Guzzo, R. F. (2013). [Hotels with environmental practices: is that a good business idea?] Original title: Hotéis com práticas ambientais: Isto é um bom negócio? In: TOMETICH, P. (org.), NASCIMENTO, L. F. M. (org.). Resultados de pesquisas do PPGA/EA/UFRGS.1, 2013, p. 345-349.Additional references: Brazil/Portuguese. Printed, ISBN: 9788591553105.

Research and professional interests

  • Organizational behavior and strategical human resources
  • Hospitality management and operations
  • Corporate social responsibility and sustainable development
  • Strategic management