PhD, Hospitality Administration, 2020, University of Houston
MS, Hospitality Management, 2016, University of Houston
MS, Business Administration, 2011, Universidade Federal do Rio Grande do Sul – Brazil
BS, Tourism, 2004, Pontifícia Universidade Católica do Rio Grande do Sul – Brazil
Certified Hospitality Educator, American Hotel and Lodging Educational Institute
HSP 354 Human Resource Development
HSP 410 Hospitality Marketing
HSP 480 Global Strategic Management in the Hospitality Industry
HSP 315 Advanced Lodging Management
Member of International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
Member of Society of Human Resource Management (SHRM)
Guzzo, R. F., Wang, X., Madera, J. M., & Abbott, J. (2021). Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication. International Journal of Hospitality Management, 93, 102778.
Lee, L., Guzzo, R. F., Madera, J. M., & Guchait, P. (2021). Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies. Cornell Hospitality Quarterly, 1938965520965223.
Guzzo, R. F., Wang, X., & Abbott, J. (2020). Corporate social responsibility and individual outcomes: The mediating role of gratitude and compassion at work. Cornell Hospitality Quarterly. https://doi.org/10.1177/1938965520981069
Guzzo, R. F., Abbott, J., & Madera, J. M. (2020). A micro-level view of CSR: A hospitality management systematic literature review. Cornell Hospitality Quarterly, 61(3), 332-352.
Bernardes, R., Guzzo, R. F., & Madera, J. M. (2019). Millennial attitudes toward online and traditional training methods: The role of training utility and satisfaction. Cornell Hospitality Quarterly, 60(4), 320-334.
Ford, R. C., Guzzo, R. F., Abbott, J., & Bowen, J. T. (2018). Development and validation of a measure of ebullient supervision: The ES scale. Journal of Leadership & Organizational Studies, 26(2), 150-162.
Marquesan, F.F. S., Guzzo, R. F., Zawislak, P. A., & Tello-Gamarra, J. (2015). [The importance of the specific assets in the differentiation of firms in the hotel sector]. Original title: A importância dos ativos específicos na diferenciação das firmas do setor hoteleiro. Revista Economia & Gestão, 12(41). Full article in Portuguese, abstract in English.
Aragão, M. J. & Guzzo, R. F. (2014). [Minibar management: a case study in a hotel in Porto Alegre/RS]. Original title: Gestão do ponto de venda minibar: um estudo de caso em um hotel de rede na cidade de Porto Alegre/RS. Revista Acadêmica Observatório de Inovação do Turismo, VIII, 62 - 82. Full article in Portuguese, abstract in English.
Published book chapters
Kapoor, C. & Guzzo, R. F. (2017).Brand Experience and Loyalty. In: Dixit, S. K. (Ed.). Routledge Handbook of Consumer Behavior in Hospitality and Tourism. Abingdon: Routledge.
Guzzo, R. F. (2013). [Hotels with environmental practices: is that a good business idea?] Original title: Hotéis com práticas ambientais: Isto é um bom negócio? In: TOMETICH, P. (org.), NASCIMENTO, L. F. M. (org.). Resultados de pesquisas do PPGA/EA/UFRGS.1, 2013, p. 345-349.Additional references: Brazil/Portuguese. Printed, ISBN: 9788591553105.
Research and professional interests
Organizational behavior and strategical human resources
Hospitality management and operations
Corporate social responsibility and sustainable development